{"id":1106,"date":"2012-08-06T13:56:52","date_gmt":"2012-08-06T10:56:52","guid":{"rendered":"http:\/\/www.koronevskis.lv\/raksti\/?p=1106"},"modified":"2012-08-06T13:56:52","modified_gmt":"2012-08-06T10:56:52","slug":"klientu-atbalsts-e-pasta-un-twitter","status":"publish","type":"post","link":"https:\/\/www.koronevskis.lv\/raksti\/2012\/08\/06\/klientu-atbalsts-e-pasta-un-twitter\/","title":{"rendered":"Klientu atbalsts e-past\u0101 un Twitter"},"content":{"rendered":"

Pirms p\u0101ris ned\u0113\u013c\u0101m bija aktu\u0101ls jaut\u0101jums visiem liel\u0101kajiem telekomunik\u0101ciju operatoriem. Jaut\u0101juma aptuven\u0101 b\u016bt\u012bba \u2013 vai vi\u0146i pied\u0101v\u0101 konkr\u0113tu t\u0101lru\u0146a modeli. Ikdien\u0101 ne br\u012bdi nedom\u0101jot \u0161o jaut\u0101jumu uzdotu akt\u012bvajiem Twitter p\u0101rst\u0101vjiem, tom\u0113r \u0161oreiz izl\u0113mu iet ierasto ce\u013cu, izmantot iesp\u0113ju nos\u016bt\u012bt jaut\u0101jumu e -past\u0101. Vai tie\u0161\u0101m Twitter ir vien papla\u0161in\u0101jums eso\u0161ajam klientu atbalstam? Atbildi mekl\u0113 raksta beig\u0101s.<\/p>\n

<\/p>\n

Bite<\/h2>\n

Nos\u016bt\u012bju 19.j\u016blij\u0101 pl. 12 e-pastu uz info@bite.lv<\/a> \u2013 man atn\u0101ca autom\u0101tiska atbilde, ka v\u0113stule ir sa\u0146emta. Taisn\u012bbas labad ir j\u0101saka, ka atn\u0101ca uzreiz divas autom\u0101tisk\u0101s atbildes un katr\u0101 no t\u0101m bija at\u0161\u0137ir\u012bgs teksts (es tie\u0161\u0101m ceru, ka nesajaucu Biti ar Tele2 \u0161aj\u0101 gad\u012bjum\u0101, e-pastus izdz\u0113su). Atbildi sa\u0146\u0113mu 3.august\u0101 ar atvaino\u0161anos par nov\u0113lotu atbildi. (atbildes ilgums \u2013 15 dienas)<\/p>\n

Tele2<\/h2>\n

E-pastu uz info@tele2.lv<\/a> nos\u016bt\u012bju 19.j\u016blij\u0101, autom\u0101tiska atbilde. Atbildi sa\u0146\u0113mu 1.august\u0101 20:34. Atkal \u2013 atvaino\u0161an\u0101s par nov\u0113lotu atbildi. (atbildes ilgums \u2013 13 dienas) Cent\u012bgi mekl\u0113jot k\u0101du e-pasta adresi Tele2, tom\u0113r padevos un Twitter kont\u0101 vaic\u0101ju par Tele2 e-pasta adresi. Izr\u0101d\u0101s, ka nav tik vienk\u0101r\u0161i ar\u012b sazin\u0101ties ar tirdzniec\u012bbas viet\u0101m<\/a><\/strong> – t\u0101lru\u0146i nav nor\u0101d\u012bti.<\/p>\n

LMT<\/h2>\n

Aizpild\u012bju kontaktformu LMT m\u0101jas lap\u0101<\/strong><\/a> 9.j\u016blij\u0101 (jaut\u0101jums bija mazliet at\u0161\u0137ir\u012bgs, bet tom\u0113r), atbildi sa\u0146\u0113mu 17.j\u016blij\u0101. Uz vaic\u0101jumu, k\u0101d\u0113\u013c tik ilgi ir j\u0101gaida, sa\u0146\u0113mu skaidru atbildi, ka jaut\u0101jumi tiek atbild\u0113ti rindas k\u0101rt\u012bb\u0101 (atbildes ilgums \u2013 8 dienas). Ar @manslmt<\/strong><\/a> Twitter person\u012bbas pal\u012bdz\u012bbu visus jaut\u0101jumus atrisin\u0101ju faktiski vien\u0101 vakar\u0101 un n\u0101kamaj\u0101 dien\u0101 man bija rezerv\u0113ts t\u0101lrunis, to var\u0113ju ieg\u0101d\u0101ties un visas formalit\u0101tes nok\u0101rtot.<\/p>\n

Kopsavilkums<\/h2>\n

Past\u0101v alternat\u012bva zvan\u012bt uz klientu centriem – \u0161o iesp\u0113ju izmantoju vien\u012bgi LMT, nogaidot 10 min\u016btes, \u0161o izpriecu pabeidzu bez rezult\u0101ta, rezult\u0101t\u0101 izv\u0113los nos\u016bt\u012bt e-pastu, nevis gaid\u012bt rind\u0101, t\u0113r\u0113t laiku un naudu, lai uzdotu savu vienk\u0101r\u0161o jaut\u0101jumu, turkl\u0101t citiem noteikti ir dego\u0161\u0101ki jaut\u0101jumi. Vai tie\u0161\u0101m uz\u0146\u0113mumiem ir tik milz\u012bgas slodzes vai nesak\u0101rtoti iek\u0161\u0113jie procesi, kas trauc\u0113 prasm\u012bgi apstr\u0101d\u0101t e-pasta piepras\u012bjumus? Izskatot \u0161\u012b maz\u0101 nevil\u0161us eksperimenta rezult\u0101tus, j\u0101secina, ka klientu apkalpo\u0161ana Twitter vid\u0113 un e-past\u0101 ir \u013coti at\u0161\u0137ir\u012bga. Twitter atbildes varu sagaid\u012bt \u0101tri, savuk\u0101rt e-pastu komunik\u0101cija noteikti vilktos \u013coti ilgi, \u0146emot v\u0113r\u0101, ka \u0161\u012b ir tikai pirm\u0101 atbilde uz jaut\u0101jumu. Ja ar\u012b Twitter’\u012b klientu atbalsts b\u016btu tikpat raits k\u0101 e-pastu sarakst\u0113s, to neviens neizmantotu un tas \u0101tri vien beigtu savu darbu. Paldies tiem uz\u0146\u0113mumiem, kuri izmanto Twitter sniegt\u0101s priek\u0161roc\u012bbas, atbild \u0101tri, risina probl\u0113mas raiti un rezult\u0101t\u0101 j\u016btos tagad k\u0101 VIP klients, jo redzu, ka “parastajiem” cilv\u0113kiem dz\u012bve ir daudz gr\u016bt\u0101ka. Ja v\u0113laties uzlabot savus biznesa procesus, ik pa laikam pa\u0161i izm\u0113\u0123iniet iejusties klientu pus\u0113 un p\u0101rbaud\u012bt, k\u0101 \u0161ie procesi darbojas.<\/p>\n","protected":false},"excerpt":{"rendered":"

Pirms p\u0101ris ned\u0113\u013c\u0101m bija aktu\u0101ls jaut\u0101jums visiem liel\u0101kajiem telekomunik\u0101ciju operatoriem. Jaut\u0101juma aptuven\u0101 b\u016bt\u012bba \u2013 vai vi\u0146i pied\u0101v\u0101 konkr\u0113tu t\u0101lru\u0146a modeli. Ikdien\u0101 ne br\u012bdi nedom\u0101jot \u0161o jaut\u0101jumu uzdotu akt\u012bvajiem Twitter p\u0101rst\u0101vjiem, tom\u0113r \u0161oreiz izl\u0113mu iet ierasto ce\u013cu, izmantot iesp\u0113ju nos\u016bt\u012bt jaut\u0101jumu e -past\u0101. Vai tie\u0161\u0101m Twitter ir vien papla\u0161in\u0101jums eso\u0161ajam klientu atbalstam? Atbildi mekl\u0113 raksta beig\u0101s.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,303],"tags":[88,369,368,266,366,365,367],"_links":{"self":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts\/1106"}],"collection":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/comments?post=1106"}],"version-history":[{"count":2,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts\/1106\/revisions"}],"predecessor-version":[{"id":1108,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts\/1106\/revisions\/1108"}],"wp:attachment":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/media?parent=1106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/categories?post=1106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/tags?post=1106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}