{"id":760,"date":"2011-01-12T10:07:27","date_gmt":"2011-01-12T08:07:27","guid":{"rendered":"http:\/\/www.koronevskis.lv\/raksti\/?p=760"},"modified":"2015-06-10T12:08:54","modified_gmt":"2015-06-10T10:08:54","slug":"rimi-jauna-lojalitates-kampana-klientu-karte","status":"publish","type":"post","link":"https:\/\/www.koronevskis.lv\/raksti\/2011\/01\/12\/rimi-jauna-lojalitates-kampana-klientu-karte\/","title":{"rendered":"RIMI jaun\u0101 lojalit\u0101tes kampa\u0146a – klientu karte"},"content":{"rendered":"

Man nepat\u012bk gausties un \u017e\u0113loties, \u0161is ieraksts ar\u012b nav par \u017e\u0113lab\u0101m, bet gan situ\u0101cijas izkl\u0101sts un mudin\u0101jums Rimi<\/a> uzlabot klientu apkalpo\u0161anu. Rimi man ir sag\u0101d\u0101jis ar\u012b daudz pat\u012bkamus br\u012b\u017eus, bet da\u017ei darvas pilieni dara savu.<\/p>\n

Vakar nopriec\u0101jos, ka RIMI beidzot ir palaidis ar\u012b savu lojalit\u0101tes kampa\u0146u – par to zi\u0146a ir las\u0101ma ar\u012b vi\u0146u m\u0101jas lap\u0101<\/a>. \u0160aj\u0101 veikalu t\u012bkl\u0101 iep\u0113rkos sal\u012bdzino\u0161i bie\u017ei, t\u0101d\u0113\u013c priec\u0101jos par katru iesp\u0113ju ieg\u0101d\u0101ties kaut ko izdev\u012bg\u0101k. Vakardienas m\u0113\u0123in\u0101jumi sa\u0146emt karti rindu d\u0113\u013c beidz\u0101s ar neveiksmi, t\u0101d\u0113\u013c \u0161or\u012bt aizpild\u012bju anketu v\u0113lreiz ar \u0161odienas datumu un m\u0113\u0123in\u0101ju v\u0113lreiz. Vakar no r\u012bta kartes izsniedza kasiere, savuk\u0101rt vakar\u0101 jau bija atsevi\u0161\u0137s galds \u2013 k\u0101d\u0113\u013c tas nebija uzreiz ieviests, vakar no r\u012bta\u00a0 jau lieki neveidotos rindas.
\n[ad name=”post-hotel”]<\/p>\n

\u0160odienas RIMI apmekl\u0113jum\u0101 viss labi l\u012bdz br\u012bdim, kad vajadz\u0113ja veikt apmaksu \u2013 no r\u012bta rindas ir ierasta lieta. Izv\u0113l\u0113jos tuv\u0101ko un p\u0113c k\u0101da laika sapratu, ka neskati rindu p\u0113c t\u0101s garuma \u2013 kasieris ir galvenais atsl\u0113gv\u0101rds. Liel\u0101koties jau zinu, no kur\u0101m lab\u0101k tur\u0113ties pa gabalu un kuras apkalpos gana \u0101tri. \u0160oreiz par to nedom\u0101ju un st\u0101jos vien \u012bs\u0101kaj\u0101 rind\u0101 \u2013 cit\u0101s jau cilv\u0113ki izrot\u0113ju\u0161i pa divi l\u0101gi, bet mans tik st\u0101v un gaida (paciet\u012bgi gaid\u012bju, grib\u0113ju zin\u0101t, cik ilgi tas viss vilksies). Kad pien\u0101ca mana k\u0101rta, sniedzu savus apels\u012bnus uz apmaksu un savu jauno RIMI karti. Kasiere v\u0113rs\u0101s pie manis ar jaut\u0101jumu, vai karte ir aktiviz\u0113ta. Skatiens bija tik caururbjo\u0161s un es iev\u0113l\u0113jos kaut es ar savu domu sp\u0113ku jau b\u016btu aktiviz\u0113jis \u0161o karti. P\u0113c mana drosm\u012bg\u0101 \u201en\u0113\u201d kasiere s\u0101ka rak\u0146\u0101ties mant\u0101s (lai ar\u012b viena pirc\u0113ja pirms manis ar\u012b aktiviz\u0113ja \u0161o karti), izvilka ar roku rakst\u012btu lapi\u0146u (wtf?) ar instrukciju, k\u0101 aktiviz\u0113t. Mans siltais ieteikums ir aiziet p\u0113c kartes sa\u0146em\u0161anas uz kasi un uzreiz to aktiviz\u0113t. Kad ir aktiviz\u0113ta karte, tad ar\u012b t\u0101l\u0101k iepirkties \u2013 izvairoties no vis\u0101diem p\u0101rsteigumiem. Tagad Stockmann un Maxima kas\u0113s ierastais jaut\u0101jums \u2013 vai jums klientu karte ir? \u2013 b\u016bs ikdiena ar\u012b Rimi kas\u0113s.<\/p>\n

RIMI ieteiktu izveikt kasieru nov\u0113rt\u0113\u0161anas proced\u016bru, aicinot cilv\u0113kus kaut k\u0101 nov\u0113rt\u0113t kasieru darbu \u2013 celt labos un pelt sliktos (l\u0113nos, nev\u0113r\u012bgos) kasierus. L\u0113ni darboties ar kases apar\u0101tu un tad steidz\u012bgi, nev\u0113r\u012bgi nomest uz \u201e\u0161\u0137\u012bv\u012b\u0161a\u201d naudas atlikumu nav nekas pat\u012bkams (pirc\u0113ja pirms manis tika apkalpota tie\u0161i \u0161\u0101di). \u00a0Tas \u012bpa\u0161i attiecas uz vec\u0101ka gada g\u0101juma kasieriem \u2013 nek\u0101 person\u012bga, bet v\u0113rt\u0113jot p\u0113c apkalpo\u0161anas kvalit\u0101tes, n\u0101kas izv\u0113l\u0113ties doties uz kas\u0113m pie jaunie\u0161iem.<\/p>\n

Rimi ir re\u0123istr\u0113jis ar\u012b twitter kontu @mansrimi<\/a> \u2013 tas ir apsveicami, bet vismaz \u0161obr\u012bd ir masveida zi\u0146ojumu p\u0101rpublic\u0113\u0161ana. Ja es sekoju l\u012bdzi \u0161im kontam, tad tom\u0113r v\u0113los sa\u0146emt inform\u0101ciju par karstajiem pied\u0101v\u0101jumiem, nevis par to, ko par rimi saka citi. Turkl\u0101t twitter kont\u0101 nav nek\u0101das inform\u0101cijas, ka kartei var pieteikties elektroniski \u2013 j\u0101vaic\u0101, k\u0101di ir \u0161\u012b twitter konta m\u0113r\u0137i?<\/span> Papildin\u0101ts:<\/strong> ar mani sazin\u0101j\u0101s RIMI sabiedrisko attiec\u012bbu p\u0101rst\u0101ve un inform\u0113ja, ka konkr\u0113tais konts tom\u0113r nepieder vi\u0146iem! Lai kalpo par piem\u0113ru citiem nore\u0123istr\u0113t pirms kampa\u0146\u0101m atbilsto\u0161us dom\u0113nus, twitter kontus utml.<\/p>\n

Papildin\u0101ts, 21.01.2011:<\/strong> \u0161odien Rimi m\u0101jas lap\u0101 ieraudz\u012bju, ka taj\u0101 autom\u0101tiski public\u0113jas ieraksti no twitter konta @mansrimi<\/a> – v\u0113l\u0101k guvu atbildi, ka iepriek\u0161 neofici\u0101lais rimi konts ir k\u013cuvis par ofici\u0101lu veikala Rimi Twitter kontu. Iesp\u0113jams, ka iepriek\u0161\u0113jais twitter konta \u012bpa\u0161nieks par to sa\u0146\u0113ma naudi\u0146u, vai ar\u012b twitter.com p\u0101rst\u0101vji ar ties\u012bbu sp\u0113ku at\u0146ema.<\/p>\n

Atliek vien min\u0113t, k\u0101da ir at\u0161\u0137ir\u012bba starp Rimi papildus kontiem @Sviitrkods_Rimi un @Laazeracs_Rimi. Twitter komunik\u0101cij\u0101 daudzi uz\u0146\u0113mumi v\u0113l ir taust\u012b\u0161an\u0101s stadij\u0101, t\u0101d\u0113\u013c priec\u0101jos par so\u013ciem soci\u0101l\u0101s mediju komunik\u0101cijas virzien\u0101, tom\u0113r p\u0113c k\u0101da laika ar\u012b j\u0101nov\u0113rt\u0113 paveiktais un j\u0101skat\u0101s atkal, k\u0101d\u0101 virzien\u0101 doties.<\/p>\n

Papildin\u0101ts: <\/strong>ar mani sazin\u0101j\u0101s RIMI p\u0101rst\u0101ve, lai ieg\u016btu papildus inform\u0101ciju. Labi, ka \u0161\u0101di bloga ieraksti nepaliek bez reakcijas. Es b\u016btu \u013coti v\u012blies, ja t\u0101 neb\u016btu.<\/p>\n","protected":false},"excerpt":{"rendered":"

Man nepat\u012bk gausties un \u017e\u0113loties, \u0161is ieraksts ar\u012b nav par \u017e\u0113lab\u0101m, bet gan situ\u0101cijas izkl\u0101sts un mudin\u0101jums Rimi uzlabot klientu apkalpo\u0161anu. Rimi man ir sag\u0101d\u0101jis ar\u012b daudz pat\u012bkamus br\u012b\u017eus, bet da\u017ei darvas pilieni dara savu. Vakar nopriec\u0101jos, ka RIMI beidzot ir palaidis ar\u012b savu lojalit\u0101tes kampa\u0146u – par to zi\u0146a ir las\u0101ma ar\u012b vi\u0146u m\u0101jas […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,9,32],"tags":[76,12,223,405,220,222,221],"_links":{"self":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts\/760"}],"collection":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/comments?post=760"}],"version-history":[{"count":8,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts\/760\/revisions"}],"predecessor-version":[{"id":1225,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/posts\/760\/revisions\/1225"}],"wp:attachment":[{"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/media?parent=760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/categories?post=760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.koronevskis.lv\/raksti\/wp-json\/wp\/v2\/tags?post=760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}